Effective Date: August 28, 2026

These Terms of Service (the “Terms”) are binding legal agreements between you (the “User”, “you”, or “your”) and A.M.G MAROQUINERIE BAGAGERIE (the “Company”, “we”, “us”, or “our”), the operator of the e-commerce website located at www.amgbagagerie.com. By accessing, browsing, or making any purchase on our website, you confirm that you have read, understood, and agreed to be bound by every provision laid out in these Terms, alongside all applicable local, regional, national, and international laws and regulations related to e-commerce, consumer protection, and digital services. If you do not agree with any part of these Terms, you are not authorized to use or access our website or any of its services, including browsing product pages, adding items to your cart, submitting orders, or interacting with any features on the platform.

1. About Our Service

A.M.G MAROQUINERIE BAGAGERIE is an e-commerce platform dedicated to designing, sourcing, and selling premium home organization products, including but not limited to underbed storage containers, luggage storage bags, drawer dividers, small adhesive wall hooks, and other compact household storage tools. Our core mission is turning cluttered household corners into calm, organized living spaces for every household, and every product listed on our site has undergone strict quality testing to guarantee sturdiness, space-saving performance, and daily practicality before being made available for purchase.
We reserve the right, at our sole and absolute discretion, to modify, suspend, or discontinue any portion of our website, product listings, service features, or order processing protocols at any time, without prior advance notice to users. We will not be held liable to you or any third party for any adjustments, temporary downtime, or permanent discontinuation of the website or its related services, as long as all submitted and confirmed orders before the modification date are fulfilled in compliance with these Terms.

2. Eligibility for Use

To create an account, place an order, or make any transaction on our website, you must be at least 18 years of age, or have reached the age of majority in your jurisdiction of residence, and possess the full legal capacity to enter into a binding commercial contract under applicable laws. If you are accessing our website on behalf of a minor or a legal entity, you confirm that you hold full legal authority to bind that minor or entity to all obligations outlined in these Terms.
By using our website, you also warrant that all information you submit to us, including during account registration, order placement, checkout, or customer service communication, is accurate, complete, and up-to-date. You agree not to use our website for any fraudulent, unauthorized, or illegal activity, including but not limited to creating fake user accounts, submitting false order information, using stolen payment credentials, or scraping product data via automated bots to harm our normal business operations. We reserve the right to permanently block any user account that violates these eligibility rules, with no refund provided for any pending order that is confirmed to be linked to fraudulent behavior.

3. Product Information and Pricing

We make every reasonable effort to present product details on our website as accurately as possible, including product dimensions, material descriptions, color finishes, functional features, and stock status. However, digital display differences across various device screens may result in minor variations between the actual product you receive and the visual representation shown on our website, which does not constitute a valid material defect unless the difference severely undermines the normal use of the product. All product descriptions, usage guidance, and related content on our website are for reference only, and we do not guarantee that all information is 100% error-free.
All prices listed on www.amgbagagerie.com are denominated in Euros (EUR), unless explicitly marked otherwise, and are exclusive of applicable value-added tax (VAT), import duties for cross-border shipments, and shipping and handling fees, which will be clearly calculated and displayed at the checkout stage before you confirm your order. We reserve the right to adjust product prices at any time without prior notice, but the price displayed on the checkout page at the moment you submit and pay for your order will be the final valid price for that specific order, and will not be changed unilaterally by us after payment confirmation.
In the rare event that a listed product is marked with an obviously incorrect abnormally low price due to system technical errors, manual input mistakes, or other unforeseen circumstances, we retain the right to cancel your order for that item, even after you have received an automated order confirmation email. In such cases, we will notify you promptly and issue a full 100% refund of all amounts you paid for that incorrect order within 3 working days.

4. Order Processing and Payment

Once you complete the checkout process, submit your order, and successfully finish the payment transaction, you will receive an automated order confirmation email sent to the email address you provided during checkout. This automated email only serves to acknowledge that we have received your order submission, and does not signify formal acceptance of your order. Our formal binding acceptance of your order will only take place when our warehouse team begins processing your shipment and sends you a separate shipment confirmation email with your order tracking number.
We process all valid paid orders within 24 hours of payment confirmation, as stated in our published Frequently Asked Questions section. Orders submitted after our daily warehouse cutoff time, during public holidays, or during unexpected peak sales periods may face a short reasonable delay in processing, but we will notify you in advance if the processing time is expected to exceed 48 hours.
All payments on our website are processed via secure third-party payment service providers that comply with EU payment security regulations. We do not store or access your full credit card details, bank account information, or other sensitive payment credentials on our own servers. You agree that you will not file any unauthorized chargeback claims against us without prior contact with our customer support team to resolve any potential order issues, and any abuse of chargeback mechanisms for invalid reasons will result in permanent restriction of your access to our website.

5. Shipping and Delivery

We currently ship orders to all locations within mainland France, and selected EU member states as specified on our Shipping Policy page. For standard domestic parcels within France, delivery is typically completed within 3 to 5 business days after shipment, as referenced in our published FAQ content. For cross-border EU shipments, the standard delivery window ranges from 7 to 14 business days, depending on the logistics service provider and the destination region.
Please note that delivery timelines we provide are estimated values and not guaranteed deadlines. We are not liable for any delivery delays caused by uncontrollable force majeure events, including but not limited to extreme adverse weather conditions, customs inspection holds, logistics network disruptions, public health emergency measures, or official government regulatory actions that are completely outside our reasonable control.
You are obligated to inspect the outer packaging and the contents of your parcel immediately upon delivery. If you find that the package is severely damaged, items are missing, or the products have sustained transport-related breakage, you must take photos of the damaged goods and packaging within 48 hours of delivery and submit a claim to our customer support team. We will arrange a free replacement or full refund for you after verifying the submitted evidence.

6. Returns, Refunds and Exchanges

Our return and refund policy strictly complies with the French Consumer Code and EU Consumer Rights Directive. For any reason you are not fully satisfied with the products you receive, you are eligible to request a return within 14 calendar days from the date you take physical possession of the ordered items. To qualify for a valid return, the products must remain in their original unused, unopened condition, with all original packaging, tags, and accessories intact. Custom-made personalized products that are produced specifically according to your unique requirements are not eligible for unconditional returns, as per standard consumer protection rules.
Once we receive and inspect your returned items at our designated warehouse location, we will process your full refund for the corresponding product price within 5 to 7 business days, and the refund will be credited back to the original payment method you used to place the order. The original shipping fees you paid at checkout are non-refundable, and you will be responsible for covering the cost of return shipping unless the returned item has confirmed manufacturing defects or shipping damage caused by our side.
If you receive a product that has manufacturing defects, wrong item mismatched to your order, or severe functional faults that prevent normal use, you can also choose to request a free exchange for a correct functional unit, instead of applying for a refund. We will cover all shipping costs for sending the replacement item to you, once we verify that the issue is caused by our error.

7. User Conduct and Prohibited Activities

When accessing our website, you agree that you will not engage in any of the following prohibited behaviors:

1. Circumventing, disabling, or otherwise interfering with the website’s security-related features, or attempting to gain unauthorized access to our server system, other user accounts, or non-public data stored on our platform
2. Using any automated program, script, bot, or crawler to scrape, harvest, or extract product information, pricing data, or user personal information from our website, without our explicit written prior approval
3. Posting, uploading, or transmitting any unlawful, defamatory, obscene, offensive, or infringing content through our website’s comment section, contact form, or any other interactive feature
4. Copying, reproducing, distributing, publicly displaying, or creating derivative works based on our website’s original content, including product images, text descriptions, brand logos, and design elements, for any commercial use without our written permission
5. Interfering with the normal operation of our website, uploading computer viruses, malicious code, or executing any actions that may impose an unreasonable excessive load on our website server infrastructure
   We reserve the right to immediately terminate your access to our website, report your illegal activities to relevant law enforcement authorities, and pursue full legal compensation for any losses we incur due to your violation of the above rules.

8. Intellectual Property Rights

All content published on www.amgbagagerie.com, including but not limited to website layout designs, original text content, product photographs, brand logos, graphic icons, video demonstration materials, and software code supporting the website’s operation, is the exclusive intellectual property of A.M.G MAROQUINERIE BAGAGERIE. These works are protected by French intellectual property laws, EU copyright regulations, and international copyright treaty provisions.
You are only granted a limited, non-exclusive, non-transferable personal license to access and browse the website content for your personal non-commercial use. No part of our website’s intellectual property assets may be copied, modified, republished, sold, rented, or exploited for any commercial purpose without our explicit prior written authorization. If you believe that any content on our website infringes your own intellectual property rights, you can contact us via the official contact channels listed below, and we will conduct a timely investigation and take appropriate corrective actions.

9. Limitation of Liability

Under the maximum extent permitted by applicable laws, A.M.G MAROQUINERIE BAGAGERIE, our directors, employees, partners, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or any products purchased through our platform. These excluded damages include but are not limited to lost profits, lost data, business operation interruptions, or any other economic losses, even if we have been advised of the possibility of such damages in advance.
In no event shall our total aggregate liability to you for any and all claims related to your use of our website or our products exceed the total amount of money you actually paid to us for the specific order that gives rise to the claim. Some jurisdictions do not allow the exclusion or limitation of implied warranties or consequential damages, so some parts of this liability limitation may not fully apply to you, in accordance with local binding legal provisions.

10. Indemnification

You agree to fully defend, indemnify, and hold harmless A.M.G MAROQUINERIE BAGAGERIE, our parent companies, subsidiaries, affiliated entities, directors, managers, employees, agents, suppliers, and licensors from any and all claims, demands, lawsuits, damages, losses, costs, and legal fees arising out of or related to your violation of these Terms of Service, your improper use of any products purchased from our website, or your infringement of the rights of any third party through your actions connected to our platform. We reserve the right to take exclusive control of the defense of any such claim that requires your indemnification, and you agree to cooperate with us as reasonably requested to assist in our defense of the matter.

11. Modifications to Terms of Service

We reserve the right to update and revise these Terms of Service periodically at our sole discretion, to reflect changes to our business operations, new regulatory requirements, or updates to our service features. When we make material revisions to these Terms, we will update the effective date marked at the top of this page, and publish the revised version on our website. We may also send you a notification email to inform you of the major changes if you have an active registered user account on our platform.
Your continued access to our website, browsing of product pages, or submission of new orders after the revised Terms are officially published will constitute your full acceptance of all changes contained in the updated Terms. If you do not agree with the revised version of the Terms, you must stop using our website immediately, and you will not be bound by the updated provisions for orders that were already fully confirmed and processed before the revision effective date.

12. Governing Law and Dispute Resolution

These Terms of Service shall be governed by, and construed in accordance with, the laws of France, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to these Terms, your use of our website, or any purchased products from our store, shall first be resolved through good faith friendly negotiation between both parties.
If the dispute cannot be amicably resolved through negotiation within 30 days from the date one party sends the formal dispute notification, the dispute shall be submitted to the exclusive jurisdiction of the competent courts located in Nîmes, France, where our company’s registered business address is situated. This exclusive jurisdiction clause does not affect any mandatory consumer protection rights that you are entitled to enjoy under applicable local laws that cannot be waived through prior agreement.

13. Severability

If any provision outlined in these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms shall remain in full force and effect, and the invalid unenforceable provision shall be replaced by a valid enforceable provision that most closely matches the original commercial intent of the original invalid clause.

14. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, you can reach out to our official support team via the following contact channels:

• Company Name: A.M.G MAROQUINERIE BAGAGERIE
• Website: www.amgbagagerie.com
• Email: murmur@amgbagagerie.com
• Physical Address: Pôle d’Activité des Costières, 226 Rue Louis Lépine, 30600 Vauvert, France
• Telephone: +(33) 4 6651 0819