A.M.G BAGAGERIE

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Shipping Policy

Effective Date: August 28, 2026

Thank you for shopping at A.M.G MAROQUINERIE BAGAGERIE (accessible via amgbagagerie.com). We specialize in high-quality home organization solutions, storage bags, and luggage accessories. We are fully committed to delivering your orders quickly, securely, and efficiently.

This Shipping Policy outlines our shipping procedures, timelines, costs, and terms. By placing an order on our website, you agree to the conditions detailed below.

1. Order Processing Time

All orders placed on our website undergo a strict verification and preparation process before shipment:

  • Standard Processing Window: We process and pack all standard orders within 24 hours on business days.
  • Business Days: Our processing facility operates from Monday to Friday, excluding official French national holidays.
  • Weekend Orders: Orders placed on Fridays after 4:00 PM CET, on Saturdays, or on Sundays will be processed on the following Monday morning.
  • Order Modifications: If you need to change your delivery address or cancel an order, you must contact us at murmur@amgbagagerie.com within 2 hours of placing the order. Once an order has been handed over to our shipping carriers, no modifications or cancellations can be made.

2. Shipping Regions and Coverage

We offer reliable shipping options to multiple destinations:

  • Domestic Shipping: We provide comprehensive shipping coverage across Mainland France, including all standard residential and commercial addresses.
  • International Shipping: We ship to select countries within Europe and internationally. To verify if we ship to your specific location, please check the country dropdown menu during the checkout process.
  • Exclusions: We currently do not ship to P.O. Boxes, APO/FPO addresses, or temporary military zones due to courier restrictions.

3. Shipping Methods, Costs, and Delivery Timelines

We partner with major logistics networks to ensure your products arrive safely. Shipping fees are calculated dynamically based on total order weight, volume, and destination. The exact delivery charge is displayed at checkout before you finalize your payment.

Domestic Shipments (Mainland France)

  • Standard Delivery: Takes 3 to 5 business days to arrive after leaving our warehouse.
  • Express Delivery: Takes 1 to 2 business days to arrive for urgent requests.
  • Free Shipping: We offer free standard domestic shipping on orders exceeding a specific promotional threshold, which will be explicitly highlighted on our homepage when active.

International Shipments (Europe & Rest of the World)

  • European Union Delivery: Takes 5 to 10 business days depending on the destination country.
  • International / Worldwide Delivery: Takes 7 to 15 business days depending on regional customs clearance and local delivery networks.

Please note that delivery timelines are estimates provided by our couriers and are not absolute guarantees.

4. Tracking Your Order

We believe in complete transparency throughout the delivery process:

  • Shipping Confirmation Email: As soon as your package is dispatched from our warehouse facility, you will receive an automatic email confirmation.
  • Tracking Information: This email will contain your specific tracking number along with a direct link to the courier’s online portal.
  • Activation Time: Please allow up to 24 hours from receiving the confirmation email for the tracking link to activate and update on the carrier’s network.

5. Customs, Duties, and Import Taxes

  • Domestic & EU Orders: Orders shipped within Mainland France and the European Union are subject to standard European Value Added Tax (VAT), which is included in the final price at checkout. No additional customs duties apply.
  • Non-EU & Worldwide Orders: For shipments sent outside the European Union, the recipient is the importer of record and is fully responsible for all customs fees, import duties, taxes, and brokerage charges imposed by the destination country.
  • Customs Clearance Delays: A.M.G MAROQUINERIE BAGAGERIE has no control over international customs authorities. Delays caused by customs spot inspections or documentation reviews are entirely outside our responsibility and are not included in our estimated shipping timelines.

6. Delivery Issues and Damaged Shipments

Incorrect Address Entry

Please double-check your shipping details during checkout. We are not responsible for delivery failures, lost packages, or returned shipments resulting from incorrect, incomplete, or invalid addresses provided by the customer. If a package is returned to us due to an insufficient address, the customer must pay a secondary shipping fee to have the package resent.

Lost or Stolen Packages

If your tracking status shows that your package was delivered but you have not received it, please check with your household members, neighbors, or your local parcel collection point. If the item remains missing, contact us within 48 hours of the recorded delivery date. We will open an official investigation with the shipping courier.

Damaged During Transit

We pack all items carefully using robust protective materials. If your package arrives visibly damaged, torn, or crushed, you must document the damage immediately. Please take clear photos of the external box and the damaged items inside, and contact us at murmur@amgbagagerie.com within 48 hours of delivery so we can file an insurance claim with the carrier.

7. Contact and Support Information

If you have any questions, concerns, or require assistance regarding the delivery status of your package, please contact our administrative customer support office directly:

  • Company Name: A.M.G MAROQUINERIE BAGAGERIE
  • E-Commerce Store Website: amgbagagerie.com
  • Dedicated Support Email: murmur@amgbagagerie.com
  • Physical Fulfillment Address: Pôle d’Activité des Costières, 226 Rue Louis Lépine, 30600 Vauvert, France
  • Direct Customer Phone Line: +(33) 4 6651 0819