A.M.G BAGAGERIE

ORDER NOW

Refund and Returns Policy

Effective Date: August 28, 2026

Thank you for shopping at A.M.G MAROQUINERIE BAGAGERIE (accessible via amgbagagerie.com). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help you resolve the issue through our structured returns and refunds process.

Please read this policy carefully before completing your purchase. By placing an order on our website, you agree to the terms and conditions outlined below.

1. Direct Return and Refund Principle

Strict No “Refund-Only” Policy

At A.M.G MAROQUINERIE BAGAGERIE, we strictly do not permit “refund-only” transactions. Under no circumstances will a financial refund or store credit be issued to a customer while they retain possession of the purchased item.

To qualify for a refund, the physical item must be returned to our warehouse, inspected by our quality assurance team, and verified to meet all return eligibility requirements. We do not offer cash compensation, discounts, or refunds in exchange for keeping a product, regardless of the reason for dissatisfaction, sizing errors, or delivery discrepancies. If you want a refund, you must return the physical goods.

2. Eligibility Requirements for Returns

To be eligible for a return and subsequent refund, your item must meet the following strict conditions:

  • Return Window: You must initiate your return request within 14 calendar days from the date you received your delivery.
  • Product Condition: The item must be completely unused, unwashed, and in the exact same condition that you received it. It must not show any signs of wear, tear, or cosmetic damage.
  • Packaging and Tags: The product must be returned in its original, undamaged packaging, including all original boxes, protective wraps, interior dividers, structure inserts, dust bags, and attached price tags or barcode labels.
  • Proof of Purchase: You must provide a valid order number, receipt, or invoice issued directly by amgbagagerie.com.

3. Non-Returnable and Non-Refundable Items

The following items are strictly excluded from our returns and refunds policy:

  • Items marked as “Final Sale”, “Clearance”, or purchased during specific promotional events where non-returnability was explicitly stated.
  • Products that have been customized, personalized, or altered at the customer’s request.
  • Items returned past the 14-day eligibility window.
  • Products showing visible signs of use, dirt, pet hair, or damage not caused by a manufacturing defect.

4. Step-by-Step Return Process

To return an item, you must follow our mandatory step-by-step process. Do not ship products back to us without receiving prior approval, as unauthorized packages will be rejected.

Step 1: Request Authorization

Contact our customer service team via email at murmur@amgbagagerie.com or call us at +(33) 4 6651 0819. You must provide your order number, clear photographs of the item you wish to return, and the specific reason for the return.

Step 2: Review and Label Approval

Our team will review your request within 2 to 3 business days. If your return meets our preliminary criteria, we will send you a Return Merchandise Authorization (RMA) number along with the designated return shipping address.

Step 3: Package the Item Securely

Pack the product securely in its original packaging. Print and place the RMA form inside the box. Ensure the package is well-sealed to prevent damage during transit.

Step 4: Ship the Package

Ship the package to our facility. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost or damaged in transit by third-party couriers.

5. Return Shipping Fees and Costs

  • Customer Responsibility: Unless the return is a direct result of a confirmed manufacturing defect or a shipping error on our part, the customer is fully responsible for paying all return shipping costs. Shipping costs are non-refundable.
  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect product, you must contact us within 48 hours of delivery with photographic proof. If verified, we will provide a prepaid return shipping label. However, the physical item must still be returned to us before a refund or replacement can be issued.

6. Inspection and Processing of Refunds

Once your returned package is delivered to our warehouse, it will undergo a thorough inspection process:

Inspection Timeline

The inspection and verification process can take up to 5 to 7 business days from the date of arrival at our facility.

Approval or Rejection

  • Approved Returns: If the item passes inspection and is confirmed to be in its original condition, your refund will be approved.
  • Rejected Returns: If the item is found to be used, damaged, missing original components, or failing to meet this policy, the refund will be rejected. In this case, we can ship the item back to you at your expense, or it will be disposed of after 30 days.

Refund Issuance

Once approved, your refund will be processed immediately. The financial credit will automatically be applied to your original method of payment (e.g., the specific credit card, debit card, or PayPal account used during checkout).

Please note that banking institutions and credit card companies can take an additional 5 to 10 business days to post the transaction to your account. We have no control over processing delays caused by financial institutions.

7. Product Exchanges

We only replace items if they are defective, damaged due to a manufacturing error, or if the incorrect item was shipped to you. If you need to exchange an item for a different size or color, the process follows our standard return rules: you must return the original item for a full refund (following physical inspection) and place a completely new order on our website for the desired variation.

8. Contact Information

For any clarifications, updates on your return status, or requests regarding this Refund and Returns Policy, please contact our administrative office:

  • Company Name: A.M.G MAROQUINERIE BAGAGERIE
  • Website: amgbagagerie.com
  • Customer Support Email: murmur@amgbagagerie.com
  • Physical Address: Pôle d’Activité des Costières, 226 Rue Louis Lépine, 30600 Vauvert, France
  • Phone Number: +(33) 4 6651 0819